Online store terms

The seller is Ehasa Oy, Company ID 3585069-7, Ruonasalmentie 8 A, 00830 Helsinki, Finland. Support: info@ehasa.org.

2. Products, prices and orders

Main features, options, price including applicable tax and availability are shown on the product page. Delivery costs and payment methods are shown before confirmation of an order with an obligation to pay.

3. Contract and confirmation

The order binds the customer when the order with an obligation to pay is confirmed. Ehasa sends electronic confirmation without undue delay.

4. Payment

Available methods and payment providers are shown at checkout. A payment provider may process required personal data under its own terms.

5. Delivery

Methods, restrictions and costs are shown at checkout. Orders are delivered without undue delay and no later than 30 days unless a more specific time is agreed.

6. Withdrawal and returns

Consumers generally have a 14-day right of withdrawal after receiving goods. Use the store cancellation function; confirmation is sent by email. Goods must be returned within 14 days after the notice. The customer pays direct return costs unless Ehasa states otherwise or the goods are defective. Statutory exceptions include personalised goods and event tickets for a specific date.

7. Defects and complaints

Ehasa is responsible for defects as required by Finnish consumer law. Contact info@ehasa.org within a reasonable time.

8. Disputes

We first seek a solution through customer service. Finnish consumers may contact Consumer Advisory Services and the Consumer Disputes Board.

Effective 30 August 2026.